What to Expect When You Order

Whether you’re a first-time hemp extract oil user or you’re just jumping into some new products, we’re happy you’ve decided to take the plunge with us. So, you’ve placed your first order. What happens next? Well, it depends on what you ordered!

Marvel Roots Shipping

Hemp wellness products

Our hemp wellness products are crafted in small batches and normally kept ready-to-ship. If your order is only gummies, tinctures, or topicals, you’re in luck! We’ll get your order packed and mailed within a few days.

Do I need to keep the certificate of analysis?

In each box, you’ll find a certificate of analysis for your topicals, ingestibles, or tinctures. This humble piece of paper contains all sorts of important information: the cannabinoid and terpene breakdown of your product, its test results for heavy metals and pesticides, and the amount of cannabidiol it contains.

While it isn’t common for you to need your certificate of analysis beyond verifying the content of your products for tinctures and topicals, it is very important for you to keep this piece of paper.

To explain it simply, it’s difficult for law enforcement to determine the difference between hemp and cannabis—after all, their main difference lies in the amount of THC contained in the plant. So, if you’re traveling with your products, it’s important to keep those documents with you.

Our quality is guaranteed

We put a lot of time, quality, and care into our products. At the end of the day, our goal is to provide you with a tincture, topical, or ingestible that eases your mind from daily stresses. We want to be part of your health solutions, not create undue stress.

So, if you’re unhappy with the quality of your product, something breaks in the mail, or your box goes missing, please don’t hesitate to contact us. We’re in the business of making it right.

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